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Indonesian Excellence in after sales support for leading mining operations
Our strategically-placed team manages all aspects of after-sales support to the world’s leading mining and industrial operators, with technical support, troubleshooting, field service, and maintenance capabilities. We ensure systems, processes, and compliance requirements are followed, enabling our clients to meet and exceed their operating objectives.
FIELD SERVICE
Assisting with the commissioning and installation of Minetek’s products while providing support to customers
Our support team provides rapid resolution to any technical issues that may arise during or after installation. Working closely with key stakeholders to ensure the highest level of customer satisfaction is achieved, our team are constantly working to identify opportunities for further performance improvements on site.
The benefits of scheduled servicing:
Proactively identifying issues
Preventing costly repairs
Minimising downtime
Increasing equipment longevity
Optimised production
Ensures effective scheduling
There are three major components for scheduled servicing which are:
- The execution of the maintenance activities
- The reporting on those activities
- The communication & interpretation of the results
Servicing expected outcome:
- Longevity & reliability of your Minetek product
- Monitored & maintained conditioning
- Controlled preventive maintenance
A Sound Investment
Minetek Sound’s inventory of critical spare parts for noise reduction solutions ensures machinery is able to maintain peak operational performance and reduce the potential for costly downtime. We hold stock of a large range of direct-fit replacement components for Minetek Sound Suppression packages in locations strategic to our clients’ operations.
Maintaining Constant Air Flow
Minetek Air’s comprehensive stock of critical spare parts ensures uninterrupted functionality and reduced downtime for your ventilation systems. Replacement impellers, actuators, self closing doors and key electrical components are warehoused in close proximity to our key clients to help keep their operations on the move.
24/7 Water Management Availability
Minetek Water’s critical spare parts inventory guarantees seamless operation, minimises downtime and helps maintain the optimial performance of your water evaporation system. We stock everything from replacement nozzle rings, feed pipes and pumps to help our clients manage their water challenges wherever they are in the world.
Minetek offers a comprehensive range of critical spare parts to support our Water, Air, Sound and Power product range.
Designed for optimal performance, our precision-engineered components and durable parts help to maintain operational efficiency and minimise downtime. With a global distribution network and rapid delivery, our dedicated after care team can assist with rapid access to essential spare parts and replacement components you need to keep your operations running smoothly.
Lastest case studies
Explore our diverse portfolio spanning over 2,800 projects across 60 countries.